I talked Using the saleman, immediately after hoping the 800 number of which they advised me they'd no boss. The salesman reported he would see about obtaining the "head" from the Denver office to speak with me.
I’m undecided where to start with how dissatisfied I'm with Empire Today’s not enough reaction on my installation.
We realize your frustration and regret to hear this was your practical experience. We’re conscious that Now we have spoken for you in regards in your above problems, in case you continue to wish guidance please Get in touch with us at customersupport at empire-today.com.
I contacted the supervisor, Stephanie with my worries. She mentioned that Emire would swap the padding but I would need to purchase installation which would be above $four hundred.00. I presently experienced high-quality padding and I wouldn’t should endure added expense If the income rep took enough time to elucidate.
March 20, 2018 at 10:03 pm I'd carpet put in on Saturday, March 17 along with the installers arrived in and first question the lead professional requested was how are you presently having to pay your harmony. I said by using credit card and he said he necessary it instantly. This struck me odd as whynshould I pay for a job if it isn’t finished And the way do I do know what kind of task was destined to be performed? The guide laborer spoke damaged English and his worker spoke no English in the least. The guide laborer explained to me you're almost certainly planning to must Slice your doors in Each individual home and when I asked why he explained carpet was thicker….I explained no It is far from. He said let me Test and took a razor blade to my carpet. I believed to myself properly he greater hope new carpet is alright without cuts to my doors as he just distorted my outdated carpet. They had their Spanish audio blasting in my household also Though it absolutely was my vacation St. Patrick’s Day and my spouse And that i could not even listen to our parade on Television set due to their audio blasting. They taken out my old carpet and threw it out my major flooring window and produced a multitude in my driveway and didn’t hold the courtesy of cleansing it up in the course of the work. I went upstairs to determine how they had been executing they usually didn’t adjust any of the prevailing padding in any of my closets when I asked why they explained no need to have —- I mentioned to myself why did I pay for padding??? They Lower The brand new carpet out my driveway and bought it in piece by piece home by room. We just experienced our household painted, I went upstairs and several other hrs afterwards found marks on my wall and questioned what transpired.
This is not my Principal home so they essentially squandered that amount of my time. Set up crews were being pretty Specialist, Totally no complaints there. Anything else about the process requirements a big degree of advancement. Heck, just after Talking with warehouse manager who confirmed me there wouldn't be any more issues and then there was, I termed their 800 number exactly where an precise 'customer care rep' termed me again, explained they would adhere to up with Anyone on their side and I hardly ever heard back again! Warehouse supervisor who called to create another appointment a week afterwards hadn't heard from them both! Their customer service is non existent finishes with the profits call...
I had my carpet put in in 2012. It was supposed to become a top quality carpet & it appears Unquestionably HORRIBLE! It’s snagged almost everywhere & the seams are all coming up & there’s patches of carpet missing there. My 1st phone get in touch with I used to be explained to I will be specified a phone again in two-3 times later. I didn’t hear nearly anything so I contact back yet again & was specified my reference number & advised my other reference number, from my initial contact, was closed for a few explanation! So within the necessarily mean time I get a letter expressing they couldn’t have a hold of me & to simply call. I get in touch with the person that was about the letter & I go away her a voicemail. She never ever called me back again! I named once again & demanded to talk to your supervisor. The supervisor, who claimed his name was Saul, acquired to the phone & gave me my THIRD reference number & claimed It might be sent to a manager & “escalated” & promised I would get a phone back again by the next evening.
They don’t even wish to talk about the wall and baseboards they ruined. I nonetheless don’t have light-weight in my bedroom. Plus the better part is I’m inside of a wheelchair and will’t to the majority of the plugs. it's been a residing HELL I suppose I must get an attorney to have them to fix what they have got harmed, They are the worst..
! Right after many tries to achieve Someone any one. I spoke with Meagan at their main office and she or he along with the Installer supervisor that they might use another underlayment. Whenever they last but not least confirmed up to redo the floor they didn’t have any new underlayment ! After reaching The supervisor he explained that the key office claimed not To place down new but to reuse the first! They did the ground and it was very good. For 2 weeks that may be, it absolutely was now even worse than in advance of and 2 times as loud!! Well you are aware of the story now about finding ahold of these and finding another person out to think about the floor. its the end of march by now! Apri[, May perhaps, June, July, ,Aug and this is the God’s genuine truth The supervisor showed up soon after you know the way a lot of guarantees and dates established and damaged , I understand I have all of them documented, September twenty seventh, which was useful for him due to the fact his spouse was with him and he stated that they have been on their own way to their lake cabin and stopped by for a dampness looking through!! He empire today youtube walked in with my wife And that i standing there and mentioned he could listen to it advertisement really feel the floor shifting and hadn’t even manufactured it towards the Bedroom nevertheless! He shook his head a told us both that it was Poor and yep they'd take care of us and make this floor appropriate!!! First time ever of us listened to or maybe produced mention of gluing the ground down! He described that it should have been glued down! He certain us that they might help it become proper and have us taken care of and left1 Monday I obtain a call from Meagan and she or he reported that she had his report Which there WAS NO PROBLEM WITH THE INSTALLTION Which we had been RESPONSIBLE for paying out to have the ground glued down ! So with that remaining explained I'm forwarding All of this info and dates and moments and phone phone calls and promises and broken appointments and no return phone calls and voice mails which were still left to an Attorney if we don't get any reaction from this email! I'm able to guarantee It will be a great deal additional cost helpful for Empire to repair or substitute our floor than for me to acquire lawful motion!! Not a menace a Promise!
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Up to now, I've incurred approx. $3200 in bills for that rental of a POD and packing materials and for repairing the floor in the front entrance plus the hold off in building is currently accruing expenses for the reason that your group hasn't retained your word to fix the challenge to my fulfillment.
twelve/six/2017 Wednesday Obtained return get in touch with I had been explained to with the rep Justin that he's waiting around on my paperwork to be reviewed and he hasn’t gotten it again, I questioned Should the Office was in the same creating he reported Sure, so I reported you'll be able to’t go above and also have them pull it and manage it, he tells me I am not the sole customer in Philly and will have to wait I mentioned Using the very same challenge he stuttered I explained to him that was not acceptable and I need my funds credit history back again he tells me with an Angle “Nicely that’s not likely to occur” I claimed I will notify my lawyer and choose u to smalls claim courtroom.
After they go away it looked very good as well as quarter rounds have been white but failed to look like painted Wooden. My suspicion were confirmed when my 3 12 months found a scrap piece (of quarter round) and questioned me what it was... compressed product with fundamentally a white sticker all-around it! I named complained and it took multiple try/concept to have Charles the customer service supervisor out in the Baltimore spot never to get in touch with me again but really solution his phone. We begun communicating and soon after a couple phone calls we sit a date past to repair Those people quarter rounds that working day comes, I've my program cleared, I have my garage arrange using a window ac device working and enthusiast for my canine, I've actions for my two Young ones, we wait around the time period and past and not one person comes and no-one exhibits up. I am upset. I contact into the call Heart to complain. (However from that day on I haven't read again from Charles or any one else out with the Baltimore office that I've left messages with.) Throughout the call Middle I setup a brand new appointment for the following day. Very same situation, I had been like alright. I am going to keep precisely the same recreation prepare. We ended up waiting around, schedule clear, house functions prepared, Doggy interesting place build... and NO Arrived AND All over again NO CANCELLATION Get in touch with! I known as the phone Heart once more and so they mentioned e-mails will be sent out and should listen to from corporate.
(three) the stairwell carpet put in has already began to grow to be un-nailed and corners are commencing pop up. This is a very new discovery that was observed by us just yesterday.